FAQs

General FAQs

What is The Good Food Guide?
The Good Food Guide is the UK's bestselling restaurant guide. First published in 1951 and written and compiled from scratch every year, it reviews the best restaurants, pubs and cafés throughout the UK. The Good Food Guide does not accept advertising and every inspected meal is paid for. Inspectors always visit restaurants anonymously. Since August 2013 The Good Food Guide has been owned and published by Waitrose & Partners. 

How do I buy a copy of The Good Food Guide?
The Good Food Guide 2019 is available to purchase on The Good Food Guide website, Waitrose & Partners shops and any good bookshop, rrp £17.99.

How is The Good Food Guide compiled?
Each year, the Guide is completely rewritten and compiled from scratch. All reviews are based on the huge volume of feedback that we receive from readers and this, together with anonymous inspections, ensures that every entry is assessed afresh. All feedback we receive from readers is taken into account; you really can have your say, so please tell us about your restaurant experiences, good or bad. Click here to submit your restaurant review.

How are the entries scored?
Here is an explanation of how entries are scored. There are always subjective aspects to rating systems, but our inspectors are equipped with extensive scoring guidelines to ensure that bench-marking around the UK is accurate. We also take into account the reader feedback we receive for each restaurant, so that any given review is based on several meals.

How does a restaurant get into The Good Food Guide?
The long-list for potential entries is created from the huge volume of feedback that we receive from members of the public. We collect thoughts and recommendations throughout the year from the general public. The Good Food Guide team then assesses the recommendations and creates a long-list of potential inclusions.

How do I send in my restaurant feedback?
Please send us your feedback using our online feedback form.  Reader recommendations help create the long-list for potential inclusion in the Guide so please provide as much information as you can - the more detail the better. You can also email editors@thegoodfoodguide.co.uk with your feedback.

I am a journalist, where can I find information about The Good Food Guide?
For more information about The Good Food Guide, including contact details and information about our Consultant Editor visit our Press area.

Who are Combined Book Services? 
Combined Book Services (CBS)  distribute books, including The Good Food Guide. You can contact lindsey.oakes@combook.co.uk / 01892 839805 if you have a query about your book order.

How do I get in touch with The Good Food Guide?
Visit the Contact Us page, which provides all the contact details on how to get in touch with The Good Food Guide team.

My question has not been answered here, who should I contact?
Please email: editors@thegoodfoodguide.co.uk

 

Website FAQs

I've forgotten my password. How do I reset it?
To reset your password go to the Log In page. Select ‘Click here’ next to ‘Forgotten your password?’ and enter the email address you registered with. Click ‘Reset’.  An email will have been sent to your email address containing a link to reset your password. Follow the instructions and log in to the site again. If it hasn't arrived, please check your spam filters and then contact editors@thegoodfoodguide.co.uk

Can I read restaurant reviews on The Good Food Guide website?
The full review content of The Good Food Guide is available on The Good Food Guide website, and is optimised for use across mobile devices. It is free to myWaitrose members, or available for an annual payment of £12.99 if you're not a myWaitrose member. Click here for more details.

How is the restaurant review content updated on The Good Food Guide website?
The review content on The Good Food Guide website will be completely refreshed each September, in line with the print publication of The Good Food Guide book. The content will be updated throughout the year to reflect key changes or closures.

How do I notify The Good Food Guide of obscene or offensive content?
If you come across comments that you consider to be obscene, offensive or inappropriate anywhere on our site, please notify editors@thegoodfoodguide.co.uk.

What should I do if I spot an error or dead link on The Good Food Guide website?
Please notify editors@thegoodfoodguide.co.uk and we will do our best to rectify the error.

 

Book FAQs 

The Good Food Guide. Who should I contact?
Please email editors@thegoodfoodguide.co.uk.

I have seen a mistake in The Good Food Guide. Who should I contact?
Please email editors@thegoodfoodguide.co.uk.

 

Other legal & policy pages