Privacy Policy

The Good Food Guide Privacy Policy

This policy explains how we use any personal information we collect about you when you use our website.

Here at The Good Food Guide we are committed to protecting your information when you use our services or buy our products. This policy explains how we use any personal information we collect about you when you use our website or get in contact with us. If you have any questions, please contact us and we will be happy to help.

 

What information do we collect about you?

We, or companies who work for us, collect information about you when you register with us, place an order for our products and services, sign up to one of our newsletters or give us feedback. We also collect information when you complete our surveys, provide reviews, send us enquiries or enter our competitions. This may cover anything from your contact and delivery details to payment information, or your responses to questionnaires we’ve sent you and feedback you’ve provided.

We also collect information about your use of our website, and how you arrived at our website in the first place. This can include what links or adverts of ours you’ve viewed or clicked on to reach us, or any search terms you’ve used. We can also see which pages of our website have been viewed by you and for how long. All this information helps us to tell what content is popular with our customers so we can prioritise it. 

Online, we mostly use cookies to collect this information about you. Please see our cookie policy for further information.

 

How will we use this information about you?

We collect information about you to process your order, manage your account and, if you agree, to let you know about our products and services that we think may be of interest to you. We may also email you if there is a problem with comments you have posted on our website.

We use this information to decide what content you’re interested in, to measure the success of our marketing campaigns and to understand our customers better.

When you first register with us we will send you a confirmation email detailing your new account with us.

 

Will you pass my information on to other companies?

We do use other companies to process your data on our behalf, to ensure that we can fulfil all our obligations to you. We only choose companies who prioritise the protection of personal data and who pass the strict organisational and technical security standards that we set.

The only other times we will pass your details to anyone else would be where we are required to by law.

We do not pass your details (email, address, telephone, IP address, cookie details etc.) to any third parties for marketing purposes.

 

How long will we keep this information about you?

We will only keep information about you for as long as we need to. We make sure that any companies which process your data on our behalf do the same. We have an internal retention policy where there are varying retention periods for different categories of information depending on our legal obligations and whether there is a commercial need, such as answering customer account queries.

After a retention period has elapsed, the data is deleted.

 

How do we keep your information secure?

The Good Food Guide takes the security of our customers’ data very seriously. We use multiple layers of firewalls to ensure user data is kept as secure as possible, specialist devices to detect and prevent intrusion attempts, and encryption systems to ensure data is scrambled while being transmitted from system to system. We employ equally rigorous physical security policies to prevent physical access to our data centres. We perform regular system patching, and employ an independent security company to perform penetration tests (authorised attempts to try to hack our systems to show any risks) annually and whenever we bring new systems online.

We ensure third parties employ the same rigour when handling data, ensuring they apply security far in excess of regulatory requirements. 

 

Marketing

We would like to send you information about our products and services which we think may be of interest to you. If you have consented, then this may include emails. Please note that there is always an unsubscribe link in our emails which will take you off our distribution list, or you can contact us at any time.

 

Access to your information and correction

If you would like a copy of some or all of the personal information we hold about you, please write to us at editors@thegoodfoodguide.co.uk.

We want to make sure that your personal information is accurate and up to date. Please let us know if you think it is not.

 

Other websites

Our website may contain links to the websites of other organisations. This privacy policy only applies to our website so when you link to other websites you should read their own privacy policies and terms and conditions. We cannot accept any responsibility for your use of these websites.

 

What if I’m aged 16 or under?

If this applies to you, please get your parent’s / guardian’s permission before you supply us with any personal information. Unless you have this consent, please do not provide us with any personal information.

 

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. If there is a material change which could have a detrimental effect on you and we have your contact details, we will contact you to let you know.

 

How to contact us

If you would like further information on how your information is used, how we keep your information secure and your rights to access information we hold on you, please contact us by email: editors@thegoodfoodguide.co.uk