The Good Food Guide website Terms and Conditions
Terms and Conditions Homepage
Welcome to our terms and conditions homepage.
There are a few important things you need to know about us and your use of The Good Food Guide website, products and services. These are described in the terms and conditions and privacy policy that can be accessed from the links below or down the left-hand side of the page.
Please take the time to read the terms and conditions relevant to you because you should not use our website, products and services unless you agree to them.
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These apply to anyone visiting The Good Food Guide website. You should not use our website unless you agree to these. |
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If you add content to our website (e.g. restaurant reviews) you will be agreeing to be bound by these terms. |
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All the promotions (such as competitions) we run on our website and in our marketing materials will be subject to these Standard Promotion terms and conditions. Specific terms will also apply – these will be provided to you in conjunction with each individual promotion. |
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If you are buying anything from our shop, your purchase will be subject to these terms and conditions. |
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This policy explains how we use any personal information we collect about you when you use our website or get in contact with us. |
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| Terms and Conditions for the Restaurant of the Year 2012 Prize Draw |
Everyone who submits a nomination will be entered into a free prize draw for a meal for two. |
If you have any questions, then please contact us and we will be happy to help you.
These general terms (including the privacy policy) apply to anyone visiting The Good Food Guide website or using any of The Good Food Guide products and services. Please take the time to read them because you should not use our website unless you agree to these general terms and our privacy policy.
If you have any questions, then please give us a call and we will be happy to help you.
1. Collecting Information About You
We take the security of personal information very seriously. So we can provide a high level of service, it is important for us to understand how our visitors use our website, and so we will collect information about you. We will always act reasonably and in accordance with our privacy and cookie policies. Please take the time to read these policies so you understand exactly what information we collect and why.
2. What We Will Do For You
Once you are registered, you’ll have immediate access to The Good Food Guide website. You can register at www.thegoodfoodguide.co.uk/register or any related url as we may provide from time to time. When registering, you will be asked to provide a screen name. If you’d prefer that any reviews you provide will not identify you to other website users, then please use a pseudonym.
Maintain your privacy: We recognise the importance of privacy, so if you are using our website under a pseudonym we will keep your true identity secret unless we are legally obliged to reveal it.
Accurate information: We will aim to ensure that all the information provided on our website is accurate and up to date.
Availability: We will aim to ensure our website is always available, but there may be times when, unfortunately, it will not be. We will try and keep any periods when our website is unavailable to a minimum.
Accessibility: We will try to ensure our website is accessible to everyone who visits it. If you are having problems accessing the website, then please contact us to see what we can do to help.
3. What You Should Do For Us
Please comply with our user generated content terms if you are using any of our interactive services that allow you to add material to our website (for example, text or images) or to contact other users of our website. These terms can be found here.
Please make sure you’re happy that any sites you link to from our website are appropriate for you as we do not endorse that organisation and we have no control over the content of that website or how that site or organisation operates.
Please ensure any content you print or download from our website is for your personal use only. You must not use or encourage others to use our website (or their contents) for their or your commercial gain or in a way that could damage the reputation of The Good Food Guide or Which?.
Please download content carefully because you will be responsible for any damage to your computer system that may result.
You must not do anything to damage or disrupt our website and you must not use our website in a way that may cause a nuisance to others.
If you link to our website, please do so responsibly: Please make sure that:
- You only link to our homepage www.thegoodfoodguide.co.uk unless you have our prior written permission. You can obtain our permission by contacting editors@thegoodfoodguide.co.uk
- You own the web page you are linking from, or have the express permission of the owner to create the link.
- Any links are used in a fair and reasonable manner and their use will not damage or take advantage of the reputation of The Good Food Guide or Which?.
- You do not create the impression that there is any association, approval or endorsement on our part if none exists.
- If anyone clicks on the link you provide to our website, it opens our website in a new page and not within a frame on your website.
- If we ask you to remove or change a link to our website, you do so as soon as possible.
4. Other Important Things You Need To Know
What happens if things go wrong? In the unlikely event we make a mistake, we will do our best to put things right as soon as possible. Unfortunately, we will not be able to compensate you for any loss you may suffer as a result of:
- any mistake we make with the content on our website;
- any parts of our website being unavailable or inaccessible;
- your use of any organisation’s website that you can access from our website (including any purchase from that organisation and any use they make of the personal data you provide to them);
- the downloading of any material from our website; and
- the content added to our website by people using our interactive services.
We do not, of course, exclude any liability we may have in the unlikely event we have been fraudulent or if we are negligent and as a result we cause your death or personal injury, whether in connection with these general terms or any of our other website terms and conditions.
What happens if you don’t comply with our website terms? We may suspend your access to our website, either temporarily or permanently. You also agree to compensate us for any loss that we suffer as a result of your failure to comply with either our general terms or any of our other website terms and conditions.
If anyone complains about your use of our website, you agree that we can control the handling of any such dispute and that you will fully support and co-operate with this.
We may vary any our terms at any time, although we will only make changes if we think these are either necessary or reasonable. Please make sure you check the terms and conditions homepage regularly for any announcements. The changed terms will normally take effect immediately upon publication, although where we think the changes are likely to be important to you, we shall always tell you in advance so you can decide whether to continue using our website.
English law shall apply to all our terms and conditions and any disputes must be heard in an English Court. Nothing in any of terms and conditions affect your legal rights.
5. About Us
The Good Food Guide is a brand owned and maintained by PP Publishing Limited, which is part of the Which? group. The Which? Group is also known simply as Which?. As our website is operated by PP Publishing Limited, we are required to provide you with the following information about our company:
| Name: |
PP Publishing Limited |
| Company number: | 7328383 |
| Registered address: | 2 Marylebone Road, London, NW1 4DF |
| Registered in: | England and Wales |
| Company type: |
Private limited company |
| VAT number: | GB238534158 |
| editors@thegoodfoodguide.co.uk |
The following terms apply if you are using any of our interactive services or you are otherwise contributing content (e.g. reviews or forum posts) to our website. Please take the time to read and understand them, because you should not use any of these services unless you agree to these terms.
If you have any questions, then please give us a call and we will be happy to help you.
1. What We Will Do For You
Maintaining your privacy: We recognise the importance of privacy, so if you are using any of our interactive services under a pseudonym we will keep your true identity secret unless we are legally obliged to reveal it.
We may edit or delete the content you provide at any time at our sole discretion, although we have no obligation to review the information you provide.
2. What You Should Do For Us
Please behave responsibly when adding content to our website. By using any of our interactive services, you agree that:
You will not use our website in any way that
- illegal or unlawful, or likely to encourage illegal or unlawful behaviour;
- likely to damage the reputation of either The Good Food Guide or Which?;
- likely to be a nuisance, harmful or deceptive to any other person.
Any content you add to the website will:
- be factually accurate and/or be your genuinely held belief or opinion that is based on facts;
- not be defamatory, obscene or offensive;
- not infringe the copyright, trade marks or any other intellectual property rights of another person;
- not promote your own or your employer’s business, or otherwise include any advertising or promotional material;
- You will not try to access any confidential information (including usernames and passwords) of any other person;
- You are over 18 years old or otherwise have the express permission of your parent or guardian to use the service.
If your children use our interactive services, please help us with their online safety by making sure they understand the potential risks of using the internet.
Please tell us as soon as you can if you think someone is mis-using any our interactive services.
3. Other Important Things You Need To Know
You take full responsibility for the content you add to our website which means that if you provide content in breach of these terms, you may be required to compensate anyone who suffers as a result.
You grant us an exclusive licence to use the content you add to our website whenever and however we think appropriate, for example, in our marketing materials or in any of the Which? Group products and services.
What happens if you don’t comply with these terms? We will treat any non-compliance as a serious issue, and if we think you have breached any of these terms, we may take any action that we consider appropriate. This may include:
- the temporary or permanent suspension of your access to our website;
- taking legal action against you, possibly to recover any financial loss that we have suffered as a result of your actions; or
- publishing a statement on any of our websites detailing your actions.
If anyone complains about your use of our website, you agree that we can control the handling of any such dispute and that you will fully support and co-operate with this.
The following terms apply to anyone making a purchase from The Good Food Guide Shop. They will apply in addition to the general terms, so please take the time to read and understand them both.
If you have any questions, then please give us a call and we will be happy to help you.
1. What We Will Do For You
Accurate information: We will aim to ensure that the content of the books and any related products you purchase are accurate as at the date of publication.
We will try to ensure that your purchase progresses smoothly. We will contact you as soon as we can after you’ve submitted your order to let you know what will happen next:
- If we have the products in stock at the price you requested, we will email to confirm we’ve accepted your order and give you an estimated delivery date.
- If we are unable to supply the products as requested or if there has been a change in the price, we will contact you to see how you’d like to proceed. If you want to continue with your order, then we will write to confirm the price and that we’ve accepted your order and we will give you an estimated delivery date. Please be assured that we will not deduct any money from your account unless you confirm you wish to go ahead with the purchase.
You can pay using most credit and debit cards (including Amex) and all such payments will be subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment to us, then we will not be able to confirm your order and no contract will exist between us.
Delivery: Where items are in stock, we will do our best to ship your order by the end of the next working day. We will normally send your order by second class post, so please allow up to 14 days for delivery (and slightly longer if you live outside the UK).
If for some reason you do not receive your order within 30 days of the date provided in your order confirmation, you may cancel your order and we will refund any money you’ve paid to us.
2. Cancellation
If you are not completely happy with your purchase for any reason, then we will be happy to provide a refund as follows:
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If your product: |
Deadline for cancelling |
Returning the product |
Full refund of |
Who pays for returns? |
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- is in the same condition as on receipt |
Within 14 days of receipt |
Within 14 days of cancellation. |
Paid within 30 days of your cancellation. |
You |
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- is a cd or dvd that you have opened |
We are unable to provide a refund if the seal on a product such as a cd-rom or dvd has been broken. |
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- is damaged or faulty |
Please contact us as soon as possible for a full refund or a replacement item |
We will if required |
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If you are unhappy with your purchase, then please let us know by contacting our distributors at:
Littlehampton Book Services
Mail Order Department
Faraday Close
Durrington
Worthing
West Sussex, BN13 3RB
Tel: 01903 828503
mailorders@lbsltd.co.uk
If you cancel your purchase and fail to return the items so that we do not receive them within 14 days of your cancellation, we may arrange for the items to be collected from you and we may charge the cost of collection to you (unless they are faulty).
3. Other Important Things You Need To Know
Our distributor is Littlehampton Book Services, so any purchases made from The Good Food Guide Shop will appear on your credit/debit card statement as payments made to Littlehampton Book Services.
The following terms apply if you are entering any of the promotions (such as competitions) promoted on our website or in any of our marketing materials, products or services. They will apply in addition to the specific terms relevant to the promotion you are entering.
Please take the time to read and understand them, because by participating in any promotion, you will be deemed to have accepted both these standard and any applicable specific terms.
If you have any questions, then please give us a call and we will be happy to help you.
1. What we will do for you
The prize winner(s) will be chosen within 28 days of the promotion closing date specified in the relevant specific terms. We will contact the winner(s) using the details provided at the time of entering the relevant promotion.
The names of winners of promotions will be available by sending a stamped addressed envelope to The Good Food Guide, 2 Marylebone Road, London, NW1 4DF up to one month after the closing date of the relevant promotion.
We may select an alternative winner if any prize is declined, unclaimed or if the winner forfeits the prize by failing to comply with the standard and specific terms applying to the promotion.
We may cancel any competition or other promotion if there are an insufficient number of entries or an insufficient number of entries of an appropriate quality.
We are unable to accept entries that are:
- received from agents, in bulk or from third parties;
- incomplete, delayed, damaged, misdirected or late. Unfortunately, proof of sending will not be accepted as proof of receipt.
What happens if things go wrong? We will try and put things right as soon as possible, but please remember that won’t take any responsibility for entries lost (e.g. due to technical reasons) even if this is caused by a failure of our website.
The decision of the Promoter is final and no correspondence will be entered into.
2. What you should do for us
Please do not enter the promotion if you fall into any one of the following categories as you will not be able to win the prize(s):
- you do not live in the United Kingdom;
- you are under 18 years old (or, where a specific promotion allows participants to be under 18, you do not have written parental/guardian consent);
- you work for the Promoter or Which?, or you are a member of the immediate family of any of the Promoter’s or Which?'s employees;
- you are otherwise connected with the promotion, the Promoter or Which?.
If you are submitting images as part of your entry, please make sure any person whose image has been used in your entry has given you their express consent for image to be used in this way. If we are not satisfied such consent has been obtained, this may result in your disqualification from the promotion and/or forfeiture of any prize.
Please act responsibly when entering any of our promotions. By entering any of our promotions, you agree that your entry is personal, relates specifically to you and will not:
- be illegal or unlawful, or likely to encourage illegal or unlawful behaviour;
- be likely to damage the reputation of either The Good Food Guide or Which?;
- be likely to be a nuisance, harmful or deceptive to any other person
- be defamatory, obscene or offensive;
- not infringe the copyright, trade marks or any other intellectual property rights of another person;
- not promote your own or your employer’s business, or otherwise include any advertising or promotional material.
3. Other Important Things You Need To Know
The Promoter is PP Publishing Limited, t/a The Good Food Guide, 2 Marylebone Road, London NW1 4DF, unless otherwise stated in the specific terms relevant to the promotion.
You grant us a licence to use the contents of your entry whenever and however we think appropriate, for example, in our marketing materials or in any of The Good Food Guide or Which? products and services. You also agree to waive any moral rights you may have in the images, videos or other media submitted by you.
You agree that, if you win, we may use your name and/or image in post-event publicity or in any subsequent promotional activity. You also agree, if requested, to take part in any reasonable promotional activity, such as interviews or photographic shoots.
If you do not comply with the Standard or specific terms relevant to the promotion, we may:
- disqualify you from the competition or promotion;
- edit, refuse to distribute or remove any information you provide in your entry.
We may vary any our promotion terms at any time, although we will only make changes if we think this is reasonable. Such changes could, for example, include extending the promotional period or changing the prize to something of equivalent value. We will always provide reasonable notice of any significant changes to our terms.
Terms and conditions for the Restaurant of the Year Award 2012 Prize Draw
1. Entry is free and only those nominations received by midnight on 23rd April 2012 (the Closing Date) will be entered into the prize draw excluding anyone under the age of 18 years, all Which? employees, their immediate families or anyone connected with Which?. Nominations for restaurants that you or a family member have business or personal connections with / to will not be accepted.
2. All information detailing how to nominate forms part of these terms and conditions.
3. There will be one winner. The prize is a meal for two at the regional winning restaurant most local to the winner.
4.There is only one prize and the winner will be informed in writing no later than 14 days after the Closing Date with instructions on how to claim your prize. The prize winner must claim their prize within 14 days of this notification. The name of the winners will be available by emailing your request to: editors@thegoodfoodguide.co.uk.
5. Late, illegal, incomplete, corrupt or misdirected nominations will not be entered into the prize draw. Proof of sending will not be accepted as proof of receipt. The Good Food Guide takes no responsibility for nominations delayed, incomplete or lost due to technical reasons or otherwise.
6. All nominations received will be used to judge and select the winner of the Restaurant of the Year Award 2012.
7. Which? and The Good Food Guide reserve the right to publicly display all nominations and the first name and town location of the nominees on any Which? or The Good Food Guide publication (both in print and online).
8. The Good Food Guide reserves the right to revise the promotional period by extending the period for accepting entries, increasing the value of prizes to be won or by cancelling and / or amending any other terms of the prize draw.
9. The decision of The Good Food Guide is final and no correspondence will be entered into.
10. If any prize is declined or if the winner forfeits the prize under these terms and conditions, then The Good Food Guide may at its absolute discretion draw an alternative winner.
11. The prize is as stated and there is no alternative. However, The Good Food Guide reserves the right to substitute an alternative of equivalent value at its absolute discretion.
12. The copyright in all nominations submitted is owned by The Good Food Guide.
13. By submitting a nomination you will be deemed to have understood the above rules and agreed to be bound.
14. The promoter’s full name and address is: Which? Limited, 2 Marylebone Road, London, NW1 4DF.
Entries will not be returned.
No cash alternative prizes will be available.