Terms and Conditions

The Good Food Guide website Terms and Conditions

There are a few important things you need to know about us and your use of The Good Food Guide website, products and services. These are described in the terms and conditions and privacy policy that can be accessed from the links below.

Please take the time to read the terms and conditions relevant to you because you should not use our website, products and services unless you agree to them.

General Terms

These apply to anyone visiting The Good Food Guide website. You should not use our website unless you agree to these.

User Generated Content Terms

If you add content to our website (e.g. restaurant reviews) you will be agreeing to be bound by these terms.

Standard Promotion Terms

All the promotions (such as competitions) we run on our website and in our marketing materials will be subject to these Standard Promotion terms and conditions. Specific terms will also apply – these will be provided to you in conjunction with each individual promotion. 

The Good Food Guide Shop Terms

If you are buying anything from our shop, your purchase will be subject to these terms and conditions.

Privacy policy

This policy explains how we use any personal information we collect about you when you use our website or get in contact with us.

Terms and Conditions for the Local Restaurant of the Year 2017 Prize Draw

Everyone who submits a nomination will be entered into a free prize draw for a meal for two.

The Good Food Guide Voucher Scheme Terms

This explains the conditions attached to the £5 off vouchers that are included in the physical copy of the guide. 

If you have any questions, then please contact us and we will be happy to help you.

 

General Terms

These general terms (including the privacy policy) apply to anyone visiting The Good Food Guide website or using any of The Good Food Guide products and services. Please take the time to read them because you should not use our website unless you agree to these general terms and our privacy policy.

If you have any questions, then please contact us and we will be happy to help you.

1. Collecting Information About You

We take the security of personal information very seriously. So we can provide a high level of service, it is important for us to understand how our visitors use our website, and so we will collect information about you. We will always act reasonably and in accordance with our privacy and cookie policies. Please take the time to read these policies so you understand exactly what information we collect and why.

2. What We Will Do For You

Maintain your privacy: When registering or subscribing, you will be asked to provide a screen name (referred to as a ‘user name’). If you’d prefer that any reviews you provide will not identify you to other website users, then please use a pseudonym.

We recognise the importance of privacy, so if you are using our website under a pseudonym we will keep your true identity secret unless we are legally obliged to reveal it.

Accurate information: We will aim to ensure that all the information provided on our website is accurate and up to date.

Availability: We will aim to ensure our website is always available, but there may be times when, unfortunately, it will not be.  We will try and keep any periods when our website is unavailable to a minimum.

Accessibility: We will try to ensure our website is accessible to everyone who visits it.  If you are having problems accessing the website, then please contact us to see what we can do to help.

3. What You Should Do For Us

Please comply with our user generated content terms if you are using any of our interactive services that allow you to add material to our website (for example, text or images) or to contact other users of our website.

Please make sure you’re happy that any sites you link to from our website are appropriate for you as we do not endorse that organisation and we have no control over the content of that website or how that site or organisation operates.  

Please ensure any content you print or download from our website is for your personal use only.  You must not use or encourage others to use our website (or its contents) for their or your commercial gain or in a way that could damage the reputation of The Good Food Guide.

Please download content carefully because you will be responsible for any damage to your computer system that may result.

You must not do anything to damage or disrupt our website and you must not use our website in a way that may cause a nuisance to others.

If you link to our website, please do so responsibly: Please make sure that:

  • You only link to our homepage www.thegoodfoodguide.co.uk unless you have our prior written permission. You can request our permission by contactingeditors@thegoodfoodguide.co.uk
  • You own the web page you are linking from, or have the express permission of the owner to create the link.
  •  Any links are used in a fair and reasonable manner and their use will not damage or take advantage of the reputation of The Good Food Guide.
  • You do not create the impression that there is any association, approval or endorsement on our part if none exists.
  • If anyone clicks on the link you provide to our website,it opens our website in a new page and not within a frame on your website.
  • If we ask you to remove or change a link to our website, you do so as soon as possible.

4. Other Important Things You Need To Know

What happens if things go wrong? In the unlikely event we make a mistake, we will do our best to put things right as soon as possible. Unfortunately, we will not be able to compensate you for any loss you may suffer as a result of:

  • any mistake we make with the content on our website;
  • any parts of our website being unavailable or inaccessible;
  • your use of any organisation’s website that you can access from our website (including any purchase from that organisation and any use they make of the personal data you provide to them);
  • the downloading of any material from our website;
  • the content added to our website by people using our interactive services including all reviews; and
  • Using a restaurant or other eating establishment reviewed on The Good Food Guide website;

We do not, of course, exclude any liability we may have in the unlikely event we have been fraudulent or if we are negligent and as a result we cause your death or personal injury, whether in connection with these general terms or any of our other website terms and conditions.

What happens if you don’t comply with our website terms? We may suspend your access to our website, either temporarily or permanently. You also agree to compensate us for any loss that we suffer as a result of your failure to comply with either our general terms or any of our other website terms and conditions.

If anyone complains about your use of our website, you agree that we can control the handling of any such dispute and that you will fully support and co-operate with this.

We may vary any our terms at any time, although we will only make changes if we think these are either necessary or reasonable. Please make sure you check the terms and conditions homepage regularly for any announcements. The changed terms will normally take effect immediately upon publication, although where we think the changes are likely to be important to you, we shall always tell you in advance so you can decide whether to continue using our website.

English law shall apply to all our terms and conditions and any disputes must be heard in an English Court.  Nothing in any of terms and conditions affect your legal rights.

The owner of this website, The Good Food Guide, is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking thegoodfoodguide.co.uk to Amazon properties including, but not limited to, amazon.com, endless.com, myhabit.com, smallparts.com, or amazonwireless.com. Other affiliante links may also be used on this website.

User Generated Content Terms

The following terms apply if you are using any of our interactive services or you are otherwise contributing content (e.g. reviews or forum posts) to our website. Please take the time to read and understand them, because you should not use any of these services unless you agree to these terms.

If you have any questions, then please contact us and we will be happy to help you.

1. What We Will Do For You

Maintaining your privacy: We recognise the importance of privacy, so if you are using any of our interactive services under a pseudonym we will keep your true identity secret unless we are legally obliged to reveal it.

We may edit or delete the content you provide at any time at our sole discretion, although we have no obligation to review the information you provide and reserve the right to not use the content without further notification to you. 

2. What You Should Do For Us

Please ensure the reviews you provide are honest and truthful, based on your own personal experience, and that you have no personal or professional connections with the establishment you are reviewing.

If you intend to use an establishment reviewed on The Good Food Guide website, please take the time to check that establishment is right for your individual circumstancesbecause if you use that establishment, you will do so at your own risk. We will not be a party to the contract between you and that establishment, and will not be responsible for any loss you may suffer as a result.

You may submit either positive or negative reviews about establishments you have used, but please remember that negative reviews can only be posted for establishments that have already received positive recommendations.

Please behave responsibly when adding content to our website. By using any of our interactive services, you agree that:

You will not use our website in any way that is:

  • illegal or unlawful, or likely to encourage illegal or unlawful behaviour;
  • likely to damage the reputation of either The Good Food Guide;
  • likely to be a nuisance, harmful or deceptive to any other person.

Any content you add to the website will:

  • be factually accurate and/or be your genuinely held belief or opinion that is based on facts;
  • not be defamatory, obscene or offensive;
  • not infringe the copyright, trade marks or any other intellectual property rights of another person;
  • not promote your own or your employer’s business, or otherwise include any advertising or promotional material;


You will not try to access any confidential information (including usernames and passwords) of any other person or try to collect, store or otherwise use any personal data of any other members of The Good Food Guide website or contributors;  

You are over 18 years old or otherwise have the express permission of your parent or guardian to use the service.

You will post under one screen name and not attempt to post under duplicate names.

Please do not include any web links within your reviews unless you have our prior permission to do so.

Please keep your log-in details confidential to help us maintain the security of our website. You should not allow any other person to obtain access to The Good Food Guide using your log-in details.

If your children use our interactive services, please help us with their online safety by making sure they understand the potential risks of using the internet.

Please tell us as soon as you can if you think someone is mis-using any our interactive services. Email us at editors@thegoodfoodguide.co.uk

3. Other Important Things You Need To Know

You take full responsibility for the content you add to our website which means that if you provide content in breach of these terms, you may be required to compensate anyone who suffers as a result.

What happens if you don’t comply with these terms? We will treat any non-compliance as a serious issue, and if we think you have breached any of these terms, we may take any action that we consider appropriate. This may include:

  • the temporary or permanent suspension of your access to our website and/ or your membership;
  • taking legal action against you, possibly to recover any financial loss that we have suffered as a result of your actions; or
  • publishing a statement on any of our websites detailing your actions.

If anyone complains about your use of our website, you agree that we can control the handling of any such dispute and that you will fully support and co-operate with this.

None of the UGC reviews provided on The Good Food Guide website represent the views of The Good Food Guide. This means that we are unable to guarantee the accuracy of the user generated content on The Good Food Guide. From time to time, The Good Food Guide employees may comment on establishments, reviews and UGC. These employees are often ‘experts’ in their field of work, however, ultimately these views are their own and not the views of The Good Food Guide.

5. Commenting Guidelines

The Good Food Guide website is a place for intelligent discussion and for users to offer advice. Heated debates are welcome, but you must stick to our simple guidelines set out below.

  • These guidelines are here to promote healthy debate and help new users fit in. We will consider suspending or banning users who do not respect the following:
  • Keep your posts friendly
  • Please keep comments relevant to the topic at hand. Veering off to add colour to your point is fine, but off-topic posts may be removed.
  • Avoid purposefully provoking users into a desired emotional response, or ‘trolling’.
  • Although you should feel free to type in a way that’s comfortable and natural for you, it’s important we understand what you’re saying.
  • Try to stay away from ‘text talk’ as it can be difficult to decipher. Also, avoid writing in capitals, IT SOUNDS LIKE YOU’RE SHOUTING.
  • You can post text from an outside source if it does not infringe the rights of any third party and is accompanied by a sufficient acknowledgement describing the work and crediting its author.
  • We may remove posts that others may find offensive, harassing, threatening or abusive or we consider to be defamatory. Language that’s vulgar, obscene, sexually orientated, racist, sexist, homophobic or hateful is not welcome. Please do not link to sexual, pornographic, hateful, defamatory or illegal images or websites.
  • Do not 'spam' or promote your business. As a business owner you may interact with members on the forums and answer their questions, but you should make it clear who you are at all times.
  • We’d like you to help us to keep the community running smoothly. So if you spot a comment that breaches these guidelines, please bring them to our attention through the ‘Inaccurate / offensive?’ button.

Don’t forget that these guidelines apply in addition to the rest of the terms in these Terms and Conditions.

 

The Good Food Guide Shop Terms

The following terms apply to anyone making a purchase from The Good Food Guide Shop. They will apply in addition to the general terms, so please take the time to read and understand them both. 

If you have any questions, then please contact us and we will be happy to help you.

1. What We Will Do For You

Accurate information: We will aim to ensure that the content of the books and any related products you purchase are accurate as at the date of publication.

We will try to ensure that your purchase progresses smoothly.

Once your payment has been confirmed, we will email to confirm we’ve accepted your order and give you information on delivery.

If we are unable to supply the products as requested or if there has been a change in the price, we will contact you to see how you’d like to proceed. If you want to continue with your order, then we will write to confirm the price and that we’ve accepted your order and we will give you an estimated delivery date. Please be assured that we will not deduct any money from your account unless you confirm you wish to go ahead with the purchase. 

You can pay using most credit and debit cards and all such payments will be subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment to us, then we will not be able to confirm your order and no contract will exist between us. Your card will be  charged by WorldPay. If there are any problems with your card authorisation, WorldPay will contact you.

Delivery: Where items are in stock, we will do our best to ship your order as soon as possible. We will normally send your order by second class post, so please allow up to 14 days for delivery (and slightly longer if you live outside the UK).

If for some reason you do not receive your order within 30 days of the date provided in your order confirmation, you may cancel your order and we will refund any money you’ve paid to us. 

2. Cancellation

If you are not completely happy with your purchase for any reason, then we will be happy to provide a refund as follows:

If your product:

Deadline for cancelling

Returning the product

Full refund of
- purchase price
- delivery charge

Who pays for returns?

is in the same condition as on receipt

Within 7 days of receipt

Within 7 days of cancellation.

Paid within 30 days of your cancellation.

You

is a cd or dvd that you have opened

We are unable to provide a refund if the seal on a product such as a cd-rom or dvd has been broken.

is damaged or faulty

Please contact us as soon as possible for a full refund or a replacement item

We will if required

If you are unhappy with your purchase, then please let us know by contacting our distributors at:

Littlehampton Book Services
Mail Order Department
Faraday Close
Durrington
Worthing
West Sussex, BN13 3RB

Tel: 01903 828503
mailorders@lbsltd.co.uk

If you cancel your purchase and fail to return the items so that we do not receive them within 7 days of your cancellation, we may arrange for the items to be collected from you and we may charge the cost of collection to you (unless they are faulty).

For any other queries, contact us.

3. Other Important Things You Need To Know

Our book distributor is Littlehampton Book Services (LBS). Your book(s) will usually be sent by Royal Mail and can take up to 7 days to arrive. Orders of 1.8kg and above will be sent by carrier DPD, and will require a signature. For product delivery enquiries please contactmailorders@lbsltd.co.uk and quote the order reference number found on your order confirmation.

 

Standard Promotion Terms

The following terms apply if you are entering any of the promotions (such as competitions) promoted on our website or in any of our marketing materials, products or services. They will apply in addition to the specific terms relevant to the promotion you are entering.

Please take the time to read and understand them, because by participating in any promotion, you will be deemed to have accepted both these standard and any applicable specific terms.

If you have any questions, then please contact us and we will be happy to help you.

1. What we will do for you

The prize winner(s) will be chosen within 28 days of the promotion closing date specified in the relevant specific terms. We will contact the winner(s) using the details provided at the time of entering the relevant promotion. 

We may select an alternative winner if any prize is declined, unclaimed or if the winner forfeits the prize by failing to comply with the standard and specific terms applying to the promotion.

We may cancel any competition or other promotion if there are an insufficient number of entries or an insufficient number of entries of an appropriate quality.

We are unable to accept entries that are:

  • received from agents, in bulk or from third parties;
  • incomplete, delayed, damaged, misdirected or late. Unfortunately, proof of sending will not be accepted as proof of receipt.

What happens if things go wrong? We will try and put things right as soon as possible, but please remember that won’t take any responsibility for entries lost (e.g. due to technical reasons) even if this is caused by a failure of our website.

The decision of the Promoter is final and no correspondence will be entered into.

2. What you should do for us

Please do not enter the promotion if you fall into any one of the following categories as you will not be able to win the prize(s):

  • you do not live in the United Kingdom;
  • you are under 18 years old (or, where a specific promotion allows participants to be under 18, you do not have written parental/guardian consent);
  • you work for the Promoter or, or you are a member of the immediate family of any of the Promoter’s or employees;
  • you are otherwise connected with the promotion, the Promoter

If you are submitting images as part of your entry, please make sure any person whose image has been used in your entry has given you their express consent for image to be used in this way. If we are not satisfied such consent has been obtained, this may result in your disqualification from the promotion and/or forfeiture of any prize.

Please act responsibly when entering any of our promotions. By entering any of our promotions, you agree that your entry is personal, relates specifically to you and will not:

  • be illegal or unlawful, or likely to encourage illegal or unlawful behaviour;
  • be likely to damage the reputation of either The Good Food Guide
  • be likely to be a nuisance, harmful or deceptive to any other person
  • be defamatory, obscene or offensive;
  • not infringe the copyright, trade marks or any other intellectual property rights of another person;
  • not promote your own or your employer’s business, or otherwise include any advertising or promotional material.

3. Other Important Things You Need To Know

You grant us a licence to use the contents of your entry whenever and however we think appropriate, for example, in our marketing materials or in any of The Good Food Guide products and services. You also agree to waive any moral rights you may have in the images, videos or other media submitted by you.

You agree that, if you win, we may use your name and/or image in post-event publicity or in any subsequent promotional activity. You also agree, if requested, to take part in any reasonable promotional activity, such as interviews or photographic shoots.

If you do not comply with the Standard or specific terms relevant to the promotion, we may:

  • disqualify you from the competition or promotion;
  • edit, refuse to distribute or remove any information you provide in your entry.

We may vary any our promotion terms at any time, although we will only make changes if we think this is reasonable. Such changes could, for example, include extending the promotional period or changing the prize to something of equivalent value.  We will always provide reasonable notice of any significant changes to our terms.

 

Terms and conditions for the Local Restaurant of the Year Award 2016 Prize Draw 

1. All information forms part of these terms and conditions.

2. Entry is free and only those nominations received by 16 May 2016 (the Closing Date) will be entered into the prize draw.

3. The prize draw is open to UK residents aged 18 and over, except John Lewis Partnership employees, their immediate families or anyone connected with the John Lewis Partnership. Nominations for restaurants that you or a family member have business or personal connections with / to will not be accepted.

4. There will be one winner. The prize is one case (6 bottles) of Moët & Chandon Impérial Brut NV delivered direct from waitrosecellar.com. The prize is as stated and there is no alternative. However, the Good Food Guide reserves the right to substitute an alternative of equivalent value at its absolute discretion.

5. The prize winner will be informed no later than 30 days after the Closing Date with instructions on how to claim your prize. The prize winner must claim their prize within 14 days of this notification. The name of the winners will be available by emailing your request to: editors@thegoodfoodguide.co.uk.

6. Late, illegal, incomplete, corrupted or misdirected nominations will not be entered into the prize draw. Proof of sending will not be accepted as proof of receipt. The Good Food Guide takes no responsibility for nominations delayed, incomplete or lost due to technical reasons or otherwise.

7. All nominations received will be used to judge and select the winner of the Local Restaurant of the Year Award 2017.

8. The Good Food Guide reserves the right to publicly display all nominations and the first name and town location of the nominees in any Waitrose publication (both in print and online).

9. The Good Food Guide reserves the right to revise the promotional period by extending the period for accepting entries, increasing the value of prizes to be won or by cancelling and / or amending any other terms of the prize draw.

10. The decision of The Good Food Guide is final and no correspondence will be entered into.

11. If any prize is declined or if the winner forfeits the prize under these terms and conditions, then The Good Food Guide may at its absolute discretion draw an alternative winner.

12. The copyright in all nominations submitted is owned by The Good Food Guide.

13. By submitting a nomination you will be deemed to have understood the above rules and agreed to be bound.

15. The promoter’s full name and address is: Waitrose Good Food Guide, Waite House, Southern Industrial Estate, Bracknell, Berkshire RG12 8YA.

Entries will not be returned.


Voucher Scheme terms and conditions

Physical copies of the Good Food Guide contain 10 x £5 Vouchers, redeemable against some establishments featured in the guide. Vouchers will be valid throughout the lifecycle of the current guide (September – August) for example 2017 Guide vouchers are redeemable between 1 September 2016 – 1 September 2017. The following restrictions apply:

- Only one £5 voucher can be used per table booked (for a minimum of 2 people).

- It is redeemable against a pre-booked meal only, provided the customer highlights the intention to use the voucher at the time of booking.

- Only one voucher may be used per table booked.

- No photocopies or any other kind of reproduction of vouchers will be accepted.

- Some participating establishments may exclude certain times, days or menus from the scheme so long as they:

       a) advise customers of the restrictions at the time of booking

and  b) accept the vouchers at a minimum of 70% of sessions when the restaurant is open.

- This voucher may not be used in conjunction with any other scheme.

Please note that the number of participating restaurants may vary from time to time. Participating restaurants are clearly marked in the guide with a £5OFF Symbol.

 

2017

By purchasing the 2017 app via the iTunes store you are entering into a contract with Apple, please review their terms and conditions here.

Should you require a refund for your app purchase pleas follow the below steps:

1. Open iTunes and navigate to the top menu Store -> View My Account.
2. Click See All under the section titled Purchase History.
3. Click the grey arrow to the left of the Order Date.
4. Click the Report a Problem button.
5. A column titled Report a Problem will appear with a list of apps purchased that day. Click Report a Problem next to the app you would like refunded.
6. Select the appropriate reason you are contacting Apple. Choices are:
- I didn't receive this application
- I inadvertently purchased this application
- This application does not function as expected
- This application is not compatible with my device
- I have another purchase or download-related question
7. Enter detailed comments requesting a refund and the reasons why in the Comments section and click Next.

Apple should consider your request for a refund within a few days, and if they refund your money it should appear in your account within a week.

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